Operational training systems

The Next Idea produces training systems to teach Client employees how to handle their job duties in the most effective way possible. We can use a variety of techniques to train employees.

The first step is to produce the Brand Standards and all the interfaced operating manuals and SOPs (standard operating Procedures).

Once produced we provide a range of techniques to ensure Client staff are trained proficiently in the corporate standards and brand values.

Job Shadow
One of the most commonly used training systems in the restaurant industry is job shadowing. With this method, managers team up a new employee with an employee who has been in the business for some time. The new employee simply follows the existing employee around and watches what he does. The existing employee imparts all knowledge and skills that he has accumulated about how to effectively do the job. In this way, the new employee can see how the job works in person.

This is then followed up by using the Manuals that relate to the new employees job along with a test and certification process to ensure 100% competency.

In some cases, we use training classes to show employees how to do their jobs. With this approach, new employees are put into a seminar or class with an experienced trainer. The trainer goes over the basic processes of the business and shows the employee how to handle various situations. This could include instructional videos, computer programs and standardized tests. We always  require employees to pass the class before they can begin working.

Restaurant Manager Training
When a new manager is hired, the General Manager or lead Trainer will take him around the restaurant and go over the basic job functions that he will be expected to fulfill. This will include working at every station and in every job role – Manager training is usually 6 weeks to 12 weeks minimum.

Further Development
The Next Idea use systems to continually improve the quality of work that employees produce. We put an emphasis on helping employees continue to improve. For example, we offer a management training programs or a mentor program with employees. In some cases, we will use regular role play to help employees improve how they handle certain situations. Employers may also offer incentives for improved performance so that employees always strive to get better.