Other Jobs

Summary of Experience

- Progressive experience managing in multi-unit retail, restaurant or service organizations

- Product development

- Financial analysis and profit and loss responsibility

- Marketing or market development

- Progressively responsible retail experience

Required Knowledge, Skills and Abilities

- Ability to communicate clearly and concisely, both orally and in writing

- Planning and organizational project management skills

- Ability to apply sound business principles and practices to project management and change management processes

- Basic skills in Microsoft Word, Excel and PowerPoint

Job Scope

- Annual Managed Expenses - $25 - $50m

- Annual Sales $75m - $125m

- Direct Reports – 6 - 8

Leadership Competencies

Setting Direction

- Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies

Leadership Courage

- Willing to take a managed risk to drive the business forward

Creating the Environment

- Develops a positive, respectful, productive and professional work environment

Building and Maintaining Relationships

- Establishes positive connections with others so as to facilitate the attainment of business results

Developing for the Future

- Continuously develops the competencies of both self and others

Organizational Savvy

- Understands and effectively leverages the organization to accomplish business and unit goals

Achieving Measurable Results

- Consistently exceeds goals, dedicated to exceeding the expectation of internal and external customers

Core Competencies

Customer Focus

- Delivers legendary service that meets and exceeds all customers’ expectations

Ethics and Integrity

- Adheres to Client values, beliefs and principles during good and bad times

Composure

- Remains calm, maintains perspective and responds in a professional manner when faced with tough situations

Personal Learning

- Takes personal responsibility for the continuous learning of new knowledge, skills and experiences

Dealing with Ambiguity

- Able to successfully function during times of uncertainty and changing priorities

Decision-Making

- Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment

Interpersonal Savvy

- Builds effective relationships with all people; up, down and sideways, inside and outside of Client

Results Oriented

- Gets results and achieves goals

To apply for this role, please email your resume and cover letter to: careers@thenextidea.net

Please do not call our office regarding this position – thank you

Job Summary and Mission This job contributes to Client’s success by leading cafe operations within an assigned region and managing a team of district managers to create and maintain the Client brand experience for our customers and partners. Models and acts in accordance with Client’s mission and guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together: - Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results. - Supports the implementation of Company programs, procedures, methods and practices to promote Client key messages and achieve a competitive advantage. Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results: - Directs and continuously improves store operations within the region to meet company objectives for operational excellence. Identifies, plans and executes areas for improvement to ensure consistent legendary service to customers. - Plans and executes strategies to increase sales while controlling operational costs within the assigned region. Identifies trends and forecasts store budgets. - Plans and implements regional and zone initiatives to support Client business objectives. - Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives. - Prepares, communicates and educates client groups and team on changes in policies and practices within the organization. Business Requirements - Providing functional expertise and executing functional responsibilities: - Collaborates with regional distributive services and functional teams to support store operations and to execute regional and zone initiatives. - Participates in cross-functional teams to enhance the service experience for Client customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region. Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams: - Challenges and inspires partners to achieve business results. - Conducts and ensures the completion of performance reviews. - Ensures partners adhere to legal and operational compliance requirements. - Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions. - Participates in succession planning activities to support regional and zone growth. - Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results. - Utilizes various performance and talent development methods to meet the needs of the individual partners, and the objectives of the business unit/department(s).