| Job Summary and Mission This job contributes to Client’s success by
leading cafe operations within an assigned region and managing a team of
district managers to create and maintain the Client brand experience
for our customers and partners. Models and acts in accordance with
Client’s mission and guiding principles. Summary of Key
Responsibilities Responsibilities and essential job functions
include but are not limited to the following: Leadership - Setting
goals for the work group, developing organizational capability, and
modeling how we work together: - Identifies and communicates key
responsibilities and practices to ensure the immediate team of direct
reports promotes a successful attitude, confidence in leadership, and
teamwork to achieve business results. - Supports the implementation
of Company programs, procedures, methods and practices to promote Client
key messages and achieve a competitive advantage. Planning and
Execution - Developing strategic and operational plans for the work
group, managing execution, and measuring results: - Directs and
continuously improves store operations within the region to meet company
objectives for operational excellence. Identifies, plans and executes
areas for improvement to ensure consistent legendary service to
customers. - Plans and executes strategies to increase sales while
controlling operational costs within the assigned region. Identifies
trends and forecasts store budgets. - Plans and implements regional
and zone initiatives to support Client business objectives. - Plans
and manages business unit and department processes and practices to
ensure that programs are aligned with company business goals and
objectives. - Prepares, communicates and educates client groups and
team on changes in policies and practices within the organization.
Business Requirements - Providing functional expertise and executing
functional responsibilities: - Collaborates with regional
distributive services and functional teams to support store operations
and to execute regional and zone initiatives. - Participates in
cross-functional teams to enhance the service experience for Client
customers and increase profitability, including identifying, planning,
and executing opportunities for growth and expansion within region.
Partner Development & Team Building - Providing partners with
coaching, feedback, and developmental opportunities and building
effective teams: - Challenges and inspires partners to achieve
business results. - Conducts and ensures the completion of
performance reviews. - Ensures partners adhere to legal and
operational compliance requirements. - Oversees training and
development of partners directly and indirectly managed and makes
effective staffing decisions. - Participates in succession planning
activities to support regional and zone growth. - Provides coaching,
direction and leadership support to team members in order to achieve
partner, business and customer results. - Utilizes various
performance and talent development methods to meet the needs of the
individual partners, and the objectives of the business
unit/department(s). |