Responsibilities:

Sales/Customer Service

·         Train employees in sales and first class customer service

·         Generate sales to increase profitability.

·         Provide input into stores projected financial plan.

·         Roll out approved sales projections to the field.

·         Provide input to establish criteria for generating sales to meet projected sales plan.

·         Maintain communication with the field to ensure sales strategy implementation.

·         Provide incentive(s) to achieve said goals.

Store Operations/Controllables

·         Set up restaurants and train employees under all operating manuals provided

·         Implement costs and ratio goals.

·         Comply with all brand standards and SOPs as detailed by the Franchise Company and Management Company

·         Implement labor, maintenance, supplies and COGS costs budgets for the field.

·         Implement criteria for maintaining acceptable ratios for the field.

·         Provide communication to the field to ensure costs strategy.

·         Provide incentive(s) to achieve said goals.

·         Feedback to Client and Management company all issues and recommendations for improvements

·         Manage expense and travel budgets for the field.

Development/Communication

·         Maintain company culture, vision and mission in the field and in direct areas of responsibility.

·         Communicate needs of the field to CEO & Management Company

·         Maintain professional communication with all corporate departments.

·         Oversee successful location openings ensuring all deadline dates are met

·         Implement performance standards to the field.

·         Hire, train and direct supervisory field personnel.

·         Provide continuous communication and follow up to strengthen the company’s training culture to the field.

·         Share in the development of operating standards for the company and implementation of the standards in the field.

·         Provide communication as needed for event employee participation.

·         Work closely with all support departments.

·         Maintain positive company morale.

Qualifications

·         Minimum 10 years retail/F&B store management in food service multi-unit retail organization

·         Fluent in English

·         Commitment to training and development

·         Previous multi-unit manager experience preferred

·         Bachelors degree and or equivalent required; Master’s Degree preferred

·         Experience in both quick service and casual dining industries a plus

·         Has demonstrated the professional skill set to work cross functionally with highly effective outcomes

·         Excellent verbal/written skills; well developed analytical skills

·         Strong ability to plan, delegate and communicate

·         Well organized and detail oriented; proven leadership skills

·         Proficiency in Microsoft Office – Word, Excel and PowerPoint

Interested candidates should email: aliciajarvis@live.com with their resume and cover letter. Please include your salary expectations along with your past year’s salary.

5 Years extensive chocolate making experience at an advanced level. Looking for 5 star chocolatier who has experience at the top end of chocolate making.

Must have excellent training skills, and the ability to use a computer.